Q: What is a Late Cancellation Fee?
A: The late cancellation fee is a $10 fee charged when you are signed up for a class on MINDBODY and then cancel that class within 8 hours of the class start time. This has been put in place due to limited space in our studio room for all classes. When a class fills up, clients go on a waitlist and may not be able to get a space. The late cancel fee was not meant to be a punishment rather to keep mat space fair for all clients. In case of emergency or change of plans out of your control: call the studio! 740.397.YOGA
Q: Why would I be charged a Late Cancellation Fee?
A: For example: You would be charged a $10 late cancel fee if a class starts at 5:00pm and you cancel your class after 9:00am on the same day of that class and you failed to contact the studio.
Q: What happens to the Late Cancellation Fee funds?
A: Effective 9.1.17, a portion of all late cancellation fees collected are donated back to a local non-profit organization within our community. Prior to 9.1.17, all cancellations fees were donated to local non- profits including: United Way, Winter Sanctuary, New Directions and HYE Foundation.
Q: How can I avoid a Late Cancellation Fee?
A: If you are signed up for a class and need to cancel within the 8-hour window, please call the studio at 740.397.YOGA (9642). Please leave a detailed message if no one answers. A teacher is present at the studio 30 minutes prior to and after all classes and messages are generally checked regularly